Processing time
All orders are processed within 4–7 business days after payment is received. Orders are not shipped or delivered on weekends or public holidays. If we're experiencing a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.
Shipping rates and delivery estimates
We ship worldwide. Shipping charges are calculated at checkout based on your order's weight, dimensions, and destination. Delivery times vary depending on your location and the shipping method selected, and are estimated separately from processing time.
International shipping
We ship to most countries worldwide. Please note that international orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We have no control over these fees and cannot predict what they may be — please contact your local customs office for more information.
Shipment confirmation and tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number should be active within 24 hours.
Customs, duties, and taxes
HiCleanCo™ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (customs, taxes, etc.).
Damages
HiCleanCo™ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Questions
If you have any questions about your shipping, please contact us at orders@hicleanco.com.
